As some of you may already know, Jen & Stretch are away from the studio from Sunday 30th September -Friday 19th October so we have had to make a few changes to the timetable to reflect this over the 3 week period. From 8th-13th October, Leigh is also away so you may notice a difference in the Hot Studio schedule for this week, The majority of classes are still running and the rest of the team will be looking after the studio! If you need to get in touch, use the studio phone number 07740649779 to text or call and please leave a message as someone will get back to you as soon as possible. Also, the email address firstname.lastname@example.org will be monitored by the team so you can contact them with any queries. Book classes as normal through the app or website 🙂
If you have any app/booking issues during this time:
The first thing to do when you encounter a problem is the following (please follow exactly):
1. Click on the cog icon in the top right hand corner of the app
2. Scroll down and hit sign out
3. Delete the app completely from your phone (don’t worry you won’t loose your credits by doing this)
4. Re-download the app by searching for Oceanflow Yoga on the app store
5. Log back in and see if this has solved your issue
Some common bugs we know about at the moment are as follows:
a) Android app is running slowly at the moment. Patience is required for this one, the above will not solve this and we are working on the solution.
b) People get told they are invalid! The above will solve this.
c) A message appears saying “there are no classes scheduled for this day”. This should only ever be the case on a Sunday. The above process will solve this.
d) When you book a class, a credit does not appear to be deducted from your home screen summary. However, the credits will still be being deducted in the background. This can take people by surprise when they run out of credits and the software starts to charge them for an individual class. Simply logging out and logging back in will refresh your credits on the home screen. We are working on a fix for this.