Oceanflow Yoga’s Cancellation Policy

We believe in having a clear, simple to understand cancellation policy to help avoid confusion and form clear boundaries. Below we have listed out our cancellation policies for when you book yoga classes, yoga courses, private sessions, workshops and retreats.

Cancellation of a Yoga Class

We understand that plans change and you may need to cancel a yoga class. This is no problem at all and we ask for 3 HOURS minimum notice period should you need to do this. You can cancel yourself off through your app or online through the booking software on our website. In this situation your class credit will be put back onto your account. If you paid by card for a single session then the class will go onto your account as a class credit.  Should you prefer a refund back onto your card then this is no problem, please email your request to hello@oceanflowyoga.co.uk.

If less than 3 hours notice is given then we will still charge you for the class even if there are still spaces available in that class. If you have a card stored on your account, a charge will be taken from your card. If no card is registered to your account then we will contact you to ask for payment. If you have class credits allocated to your account then a class credit will be deducted. Should you not be able to cancel yourself off for whatever reason, please ring 07740 649779 with more than 3 hours notice to make us aware that you are unable to attend. If we do not answer then please leave a voicemail and we will accept this as notification of your cancellation. An email is also a suitable form of communication to cancel a class. Please email hello@oceanflowyoga.co.uk if this is your preferred method of communication. Social Media (Facebook, Instagram, Twitter etc) is not accepted as a suitable form of communication to cancel a class.

Cancellation of a Course or Workshop

The rules are very similar to above however the cancellation period is different. For courses or workshops held by Oceanflow Yoga,  we ask for 3 DAYS (72 HOURS) minimum notice period should you need to cancel. The 72 hours will be calculated using the scheduled start time of the workshop to work back from. You can cancel yourself off through your app or online through the booking software on our website however an automatic refund is not processed. Please email hello@oceanflowyoga.co.uk to request a refund.

If less than 72 hours notice is given then we will still charge you for the course or workshop even if there are still spaces available in that course or workshop. If you haven’t already paid and a card is stored on your account, a charge will be taken from your card. If no card is registered to your account then we will contact you to ask for payment. Should you not be able to cancel yourself off for whatever reason, please ring 07740 649779 with more than 72 hours notice to make us aware that you are unable to attend. If we do not answer then please leave a voicemail and we will accept this as notification of your cancellation. An email is also a suitable form of communication to cancel a class. Please email hello@oceanflowyoga.co.uk if this is your preferred method of communication. Social Media (Facebook, Instagram, Twitter etc) is not accepted as a suitable form of communication to cancel a class.

Cancellation of a Private Session

For private 121 sessions we operate a 24hr cancellation policy. If less than 24 hrs notice is given then we will charge you 50% of the agreed price for that session.

For larger group sessions we will ask for payment upon confirmation of the booking. We operate a 7 day cancellation policy for these sessions. If less than 7 days (168hrs) notice is given then we will charge you 50% of the agreed price for that session.

Cancellation of a Retreat

Please note that each retreat we run is unique and as such will have different cancellation policies. We will make these clear on the descriptions of the retreats before you make a purchase. Should you have any doubt what the cancellation policy is then please do get in touch with us before purchasing by emailing hello@oceanflowyoga.co.uk.

Cancellation of a Class, Course or Retreat by Oceanflow Yoga

On occasion there is the necessity to cancel a class, course, private lesson, workshop or retreat. This could be caused through a number of unavoidable circumstances such as teacher ill health, adverse weather conditions…we nearly had to cancel one retreat due to the threat of imminent volcano eruption! Should we ever cancel on you, we will refund you in full to the value of what you paid for the class, course, private lesson, workshop or retreat.

 

Oceanflow Yoga Studio

4 Gwelva Lowenek

Pentire Avenue

Newquay

Cornwall TR7 1GX


Tel: 07740 649779

Email: hello@oceanflowyoga.co.uk

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